At luckpk we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and the rights available to you as a user of our platform — written in plain English for Pakistani users.
A plain-English summary of the most important things you should know about how luckpk handles your data. Full details follow in the policy below.
We collect registration details, identity verification documents, transaction records, device and usage data, and communications you send us. We collect only what is necessary to operate the platform and meet regulatory obligations.
Your data is used to manage your account, verify your identity (KYC), process deposits and withdrawals in PKR, personalise your experience, prevent fraud and meet legal obligations. We do not sell your data to third parties.
Data may be shared with payment processors, identity verification partners, fraud detection services and regulatory authorities where legally required. All third parties are bound by strict data protection obligations.
SSL/TLS encryption protects all data in transit. Data at rest is stored using industry-standard encryption. Access to personal data is restricted to authorised personnel on a need-to-know basis and subject to confidentiality obligations.
You have the right to access, correct, restrict or request deletion of your personal data. You may also withdraw marketing consent at any time. Submit requests to our support team via live chat or the email address listed in this policy.
luckpk uses essential cookies required for platform functionality and analytical cookies to improve performance. You can manage cookie preferences through your browser settings. We do not use cookies for cross-site advertising networks.
luckpk ("luckpk", "we", "us", "our") operates the online gaming and sports betting information platform accessible at luckpk.cam (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, disclose, store and protect the personal data of individuals ("Users", "you", "your") who register for, access or use our Platform and Services.
By registering an account or using any feature of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately and contact us to close your account.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of the overall agreement between you and luckpk.
For the purposes of this Policy, the following definitions apply:
We collect Personal Data across several categories depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID scans | Registration, KYC verification |
| Contact Data | Email address, phone number, city of residence | Registration, support interactions |
| Financial Data | Transaction amounts in PKR, deposit/withdrawal history, payment method references | Deposits, withdrawals, bonus claims |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform access, each login |
| Usage Data | Games played, bets placed, features accessed, pages visited | Active platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support interactions |
| Responsible Gambling Data | Self-exclusion status, deposit/loss limits set, session duration records | When Responsible Gambling tools are used |
The majority of Personal Data we hold is provided directly by you when you register an account, complete KYC, make a deposit or withdrawal, contact our support team or set responsible gambling preferences. Providing accurate information is a condition of using the Platform.
When you access the Platform, we automatically collect Technical Data and Usage Data through server logs, cookies and similar technologies. This data helps us maintain platform security, detect fraud, diagnose technical issues and improve the user experience.
We may receive Personal Data about you from third parties including identity verification service providers, fraud detection databases and payment processors. Data received from third parties is used only for the purposes described in this Policy and is subject to the same security standards as data you provide directly.
Where internationally recognised data protection frameworks apply to the Processing of your Personal Data, luckpk relies on the following legal bases:
luckpk uses Personal Data for the following purposes:
Identity and Contact Data are used to create and maintain your account, authenticate your logins, enforce the one-account-per-person rule and communicate important account notifications to your registered email address.
Financial Data is used to process deposits and withdrawals, apply transactions in PKR where applicable, verify payment methods and maintain accurate transaction records. Payment method names including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced for operational context only and their mention does not imply endorsement of or affiliation with gambling by those institutions.
Identity Data and financial records are used to verify your age and identity before processing withdrawals and at any other point where verification is required under our Terms & Conditions or applicable law.
Technical Data and Usage Data are analysed to detect and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse and any other conduct prohibited under our Terms & Conditions. Suspicious activity may be reported to relevant authorities where legally required.
Usage Data and Responsible Gambling Data are monitored to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may proactively contact you with responsible gambling information, apply protective controls or enforce account restrictions as appropriate.
Aggregated and anonymised Usage Data is used to improve platform performance, identify popular features, diagnose technical issues and inform product development decisions.
Where you have provided consent, we may send you promotional communications about bonuses, new games and platform features. You may withdraw marketing consent at any time by updating your account preferences or contacting support. Withdrawal of marketing consent does not affect the lawfulness of prior Processing.
luckpk does not sell, rent or trade your Personal Data to any third party for commercial purposes. We may disclose your data in the following limited circumstances:
luckpk may store and process Personal Data on servers located outside of Pakistan. Where data is transferred internationally — including to service providers operating in Europe, Asia or other jurisdictions — we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with internationally recognised data protection standards.
Such safeguards may include contractual data protection clauses between luckpk and the receiving entity, ensuring the recipient provides an adequate level of data protection consistent with the principles described in this Policy.
luckpk retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory or contractual obligations. Retention periods vary by data category:
Upon expiry of applicable retention periods, Personal Data is securely deleted or anonymised. Where deletion is not immediately possible due to technical constraints, data will be isolated and protected until deletion is practicable.
Cookies are small text files stored on your device when you visit the Platform. They allow the Platform to recognise your device, maintain your session, remember your preferences and collect usage information.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect Platform functionality. Most browsers allow you to refuse new cookies, delete existing cookies and set preferences for specific websites.
luckpk respects your rights in relation to your Personal Data. Subject to applicable law and certain limitations, you have the following rights:
Request a copy of the Personal Data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of data we no longer need to hold, subject to legal retention obligations.
Ask us to restrict Processing while a dispute about accuracy or lawfulness is resolved.
Receive your data in a structured, machine-readable format where technically feasible.
Object to Processing based on legitimate interests, including direct marketing.
To exercise any of these rights, please contact our Data Privacy team via the support channels listed in Section 15 below. We will respond to verifiable requests within a reasonable timeframe and no later than thirty (30) calendar days of receipt. We may need to verify your identity before processing a rights request.
You may withdraw consent for marketing communications at any time by updating your account notification preferences or by contacting support. Opting out of marketing does not affect transactional communications related to your account or our legal obligations.
Parents and guardians who believe their minor child has registered on the Platform are encouraged to contact our support team immediately. We respond to all underage account reports as a priority.
luckpk implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security measures include:
No method of transmission over the internet or electronic storage is completely secure. While we use commercially reasonable means to protect your data, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
The Platform may contain references to third-party services, content providers or game studios. This Policy applies only to data processed by luckpk. luckpk is not responsible for the privacy practices of third-party operators, game providers or payment processors and we encourage you to review their respective privacy policies before interacting with their services.
luckpk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform features. Where changes are material, we will provide reasonable advance notice via your registered email address or a prominent notice on the Platform before the updated Policy takes effect.
Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy. The "Last Updated" date at the top of this page will be updated to reflect the date of the most recent revision.
We encourage you to review this Policy periodically. If you have concerns about any changes, please contact us before the effective date.
If you have questions, concerns or complaints regarding this Privacy Policy, wish to exercise your data rights, or need to report a privacy-related issue, please contact our Data Privacy team through one of the following channels:
For questions about our Terms & Conditions, please visit the Terms & Conditions page. For responsible gambling support and self-exclusion, please visit our Responsible Gambling page.
Transparency is at the core of everything luckpk does. Read our full Terms & Conditions and Responsible Gambling policy, or head to the homepage to explore the platform.
🔞 Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. This page does not constitute legal advice.